5 Reasons Machine Shops Ask Questions About Your Quote

5 Reasons Machine Shops Ask Questions About Your Quote

5 Reasons Machine Shops Ask Questions About Your Quote

Aug 17, 2023

 

When a machine shop responds to your quote submission with follow-up questions, it indicates that you are engaging with a shop dedicated to upholding high standards of quality, efficiency, and cost-effectiveness in their services.

 

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Machine shops recognize the time constraints of busy customers who require prompt quotes. We highly value your time and the need for a swift turnaround. By investing an additional 5-10 minutes at the start of the process to establish clear communication, we ensure a precise understanding of your requirements. Our objective is to provide accurate quotes and deliver your part correctly on the first attempt, ensuring your satisfaction.

Top 5 Reasons We Ask Clarifying Questions

At Janee Precision, our 13 years of experience have taught us that there are a few important details we need to clarify during the quoting process. By addressing these key aspects, we aim to ensure clear communication and accurate quoting, ultimately delivering a solution that aligns perfectly with your requirements.
So, please don't be surprised if we contact you to discuss these factors before providing you with a quote:

  • Tolerance requirements. We prioritize understanding the tolerance requirements because our aim is to deliver the final product exactly as per your specifications. Machine shops often seek clarification on tolerance requirements to ensure that the produced parts meet your precise expectations. In some cases, we may even recommend tighter tolerances to ensure optimal functionality and adherence to complex features. Our goal is to save you time and costs by manufacturing the parts accurately the first time, eliminating the need for rework.
  • Specific part features. When we inquire about specific part features, our intention is to identify the most efficient manufacturing approach. For example, if altering the cutting direction eliminates an additional operation, we would like to discuss this option with you and provide our recommendations. Occasionally, engineers design parts with assumptions about ease of manufacturing, but collaborating with manufacturers often leads to better, more cost-effective outcomes.
  • Function or aesthetics. If there are opportunities to enhance the function or aesthetics of your part, whether for a trade show or end-user satisfaction, wouldn't you like to explore them? During the quoting process, we frequently identify areas for improvement that have no impact on cost. We take great pride in machining your parts and are enthusiastic about making them even better if possible.
  • Material type and finishes. Believe it or not, material types and finishes are omitted from RFQs all the time. It’s important for us to know the material type you need for a part. If that information isn’t clear in the RFQ, we’ll reach back out to confirm.
  • Lead time. Upon receiving an RFQ, our initial response is often, "When do you need this?" Providing an accurate quote necessitates knowledge of the lead time required. While we expect responses like "as soon as possible," "next week," or "next month," the more specific and realistic you can be, the better we can address your needs effectively.

 

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Spring Fabrication

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When you request a quote from Janee Precision, there’s a good chance that we’ll reach out with clarifying questions—but one thing we can promise is that we’ll never waste your time. Any further questions we have will be clear and direct, with the goal of building the best part at the lowest price. 
Request a quote today and we’ll be in contact with you quickly to discuss your request and provide valuable information about our products and services.

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